If you're running a business, hopefully you've got customers. And whether you're selling goods or services, sooner or later somebody's going to need some attention. How you respond to customer service situations can have a big impact on your success, so you want to make sure you don't let any problems fall through the cracks. What you need is a helpdesk solution.
osTicket is designed to help you streamline support requests and improve customer support efficiency by providing staff with tools they need to deliver fast, effective and measurable support.
osTicket is a easy to set up, free support ticket system. Users can enter info to create help tickets via web, email, or phone, and they'll get a note back letting them know that they're in the system. From your site, you can answer inquires with canned text, or you can send custom messages to grab any additional information you may need, as well as keeping the customer up to date on how their ticket is progressing. Customers don't need to log in to use the system, which may help them with any privacy concerns. On your site, it's easy to assign and transfer tickets, and role-based access keeps your process rolling along and allows for adequate supervision and oversight.
Open source or freeware systems available for project management are complex, professional and often free or very in expensive to use. They are also stable, well supported and definitely worth looking into. Linux users have a wide selection of project planning software, most of which are completely compatible with Microsoft and Mac platforms.
A wide variety of tried-and-tested project planning software exists designed for computers running Linux. Often these are much cheaper than the Windows-based alternative, if not free, and they are every bit as professional, and capable of being run on Microsoft and Linux platforms.
Project, Programme and Portfolio Office is the support office established to enable management of projects and programmes within an effective portfolio throughout a business or an organisation. The P3O training-course provides essential guidance for any individual involved in setting up project/programme management structures or a project and programme management support function within an organisation. Learning to organise and develop a range of projects and programmes for various purposes – business change, maintaining high quality standards, improving a service, developing new products, installing excellent training programs – is an essential component in the skill-set of the professional programme manager and business leader.
This article lists changes in Microsoft Project 2010 since Microsoft Office Project 2007 and migration considerations.
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It is amazing how few Project Managers that are trained in a certain method actually know the underlying theories that make up Project Management.
Who cares? Whats the use?
Well actually, every PM should care. If you know the ideas that are behind a specific method, you will easier learn it, and, more important in my view, you see its limitations before you run into a brick wall.